Remote Infra Management


At W3 Informatics through our Near-Shore, support centre in UAE, obtain the RIM (Remote IT Infrastructure Management) advantages like reliability of infrastructure, increase flexibility in operations, low operational and maintenance costs, better asset utilization, round-the-clock availability of skilled work force and quicker ROI on IT investments.

W3 Informatics RIM service portfolio includes:

Server & Storage Management – Nearshore model

  • 24x7 Monitoring and Management
  • Back-up Management
  • E-mail management
  • Performance & Capacity Management
  • Migrations and Upgradation
  • Disaster Recovery
  • Server Consolidation

Network Management

  • 24x7 Incident Monitoring
  • Management
  • Performance Monitoring and Tuning
  • WAN / LAN / MAN / Security / WLAN
  • Security Management
  • Network Access Control (NAC)
  • Security, Firewall, and VPN
  • Monitoring, IPS and IDS
  • End-point Security

Desktop Management

  • Problem and Incident Management
  • Desktop OS and Office Apps Support
  • Remote Software and Patch Deployment
  • Desktop Standardization and Imaging
  • Technology Refreshes and Upgrades

Helpdesk Services - Nearshore & Offshore model

  • 17x5daysx12months Remote Helpdesk Support
  • Trouble Ticket and Service Request Management
  • Remote Diagnostics and Troubleshooting
  • Knowledge Repository Creation & Management

Request a RFI for W3 Informatics RIM, please write to us RIM@gow3informatics.com